Quote:
Originally Posted by FanIn80
Just call Customer Service and tell them you want to cancel your phone contract. When they put you through to Retentions, tell them you're canceling because you're tired of Telus dragging their heels on everything. Remind them that Bell, Rogers and Fido have early upgrades for their iPhone users, and that they even have iPad sharing plans. Ask them why they were the only company on the planet that still managed to figure out how to turn an unlocked iPad into a month-to-month plan that you had to sign up for in the store in order to use.
If they don't give you the $159 iPhone to keep your business, then they're not worth staying with anyway. Telus is still stuck in the past. They're a dinosaur, and it's probably time to move on.
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I did this and got a "See ya, don't let the door hit you on the way out!". Just waiting for Bell phones to arrive at Visions.
We've been 6 year customers at Telus Mobility spending $160/month and they wouldn't early upgrade me with 13 months left in my contract - my current iPhone I purchased outright in November.