puckluck, don't listen to these guys they are just giving you a hard time. You totally have a case here. I'm not a lawyer but here is what I would consider doing:
- march into the store with a friend to video the exchange of you explaining this to the manger and demanding compensation. Post that here so that we can all help with your case.
- don't forget to use phrases such as "how hard is it to put a lid on properly" or "don't you people know how to do your job?!"
- remember that you have clearly been wronged. It makes total sense to have your blackberry on your crotch while in the drive-thru. That when someone calls or texts you feel the vibration instantly. It's the fact that this big faceless corporation failed to notice that has caused the damage here.
- if they can't secure their lids adequately then they should either serve their drinks in a can or not at all.
- above all, this is not your fault. That and the video so that we can best assist you in this tragic situation.
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