I actually recently had the exact same problem. I have a side-by-side fridge/freezer combo. The fridge would cool normally but the freezer wouldn't freeze. The temperature readout said 5-10 degrees (Fahrenheit I imagine) for the freezer and 40 degrees for the fridge. The recommended temperatures were 0 degrees and 37 degrees respectively. The freezer would generate cold air but not enough. The problem, I guess, ended up being the thermostat so what I did to fix it was I removed the metal panel on the inside back of the freezer and defrosted the whole unit. I left it unplugged for a day and a half and plugged it back in. It's been working perfectly since. Maybe try something like that?
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