Quote:
Originally Posted by kermitology
Personally.. I don't get the hate for Bell's customer service. I have been with them for just shy of 3 years now, and they've been fantastic every time I've called them, which is maybe 5 times.
Last winter I also pulled a threat to switch to Shaw and they gave me 50% off my programming charges.
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My problem with Bell is that anytime I make a call to customer service I usually get the call centre in Quebec and I just have a very hard time with accents. I'm not racist and I don't dislike the french, but I just have a hard time understanding them sometimes. I only have to call them about once a year to help my parents out, so I don't have a very strong sample size to make my claim.
I threatened to leave shaw a few months ago and they gave me a killer deal (free hd pvr for 6 months and $30/month for everything sans movies). Once my 6 months were up and I called to cancel they didn't even try to keep me. I'm quite surprised they haven't called me yet to offer another deal. Perhaps no offer is coming. Hopefully they do a push in the fall ... I needs me my hockey.