Quote:
Originally Posted by photon
Depends on how the Xbox is being modded. If it's a physical mod of course not, but if it's a software modification then sure they should fix it.
This might lead to an interesting court battle, Apple can say they will void your warranty in their EULA, but just because it's in the EULA doesn't mean it'll stand up in court. It doesn't seem reasonable that Apple would withhold a warranty on the physical integrity of a device based on it running different software, or at least the onus should be on Apple to prove that the software caused the defect.
Take a car warranty, VW can't void my warranty because I put in an aftermarket stereo. If they suspect the stereo blew something out they have to have reasonable grounds to refuse the warranty.
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I think software integrity is a very valid point. Look at a MacBook. It gets 7-9 hours of battery on a single charge when it's running OS X. That same battery drops down to 3-4 hours when it's running Windows. Should Apple have to support people who choose to run Windows on their laptop? No, because Windows isn't their software... why would they support it? If I blew the motherboard in my Dell laptop because I installed a hacked version of Mac OS and ran it for 6 months without realizing the fans weren't working... there's no way Dell would support that.
Software has a huge impact on the performance of hardware. If I mod my Xbox, whether it's software or hardware, I don't expect Microsoft to fix it for free if it breaks down. What if the software mod I install does something to the fan speeds that I don't know about, and 3 months later the console red-rings from overheating. Is that MS's fault? Should it be covered by their warranty? I don't think so.
Same with the iPhone. If jailbreaking my iPhone and installing unsigned apps from Cydia causes the battery to become overworked, and 3 months later it stops holding a charge... should I expect Apple to replace my battery for free? It wasn't their software that screwed up the battery, nor was it even an app that they delivered to me through their App Store.
I think it would be pretty cut and dried, and not very interesting at all. I imagine there's a ton of existing precedence backing up companies whose customers messed around with their products and expected to get them fixed for free.