For me, it was the hardware, and the amount of HD channels available. When we were with Shaw, we had to call in to get our box reset from their side, because the guide would freeze at least once a month.
I mainly only watch HD (aside from Fantasy Factory and Nitro Circus on MTV), so having more selection with Bell makes sense. Seems like Bell has more family programming available as well. Half of my HD is Thomas the Train, Backyardigans, etc for my son.
I haven't had to call Bell since install, other than to add or subtract channels here and there. While I had to call Shaw on a monthly basis, seemed like it was more tollerable, but I hated that I had to do it on a more consistant basis.
My wife has pointed out that on the Shaw guide, if you saw a show that had started already, and you wanted to catch it on a different channel, you just had to click the clock icon, and it would show what channel and time it was on next. With Bell, we've only been able to do this by going through the search function. Pain in the butt there.
There's pro's and con's to every company. I'm not rulling out going back to Shaw... but they're not my first choice right now.
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