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Cecil Terwilliger · 07-19-2010, 04:39 PM

I recently got a blackberry from the telus store in Beacon Hill. Those stores are authorized dealers, not Telus employees, as I'm sure many of you know.

The girl that helped me was absolutely amazing. I went in to browse new phones and sign a new contract, as mine had expired months ago and I had an absolutely amazing plan but my old phone was totally ghetto and I wanted to join the 21st century.

She managed to get me interested in a cheap BB plan (no data but unlimited FB). I'm not a big fan of data so I was interested because it was barely more than I was already paying. But it didn't include caller ID which was a problem. SHe called telus for me and had the fee waived. I was now very interested. She told me once I switched that I couldn't have my old plan back. I said ok but told her that I wasn't going to pay more than $40 a month including taxes and I wasn't paying a penny for the phone.

Phone was listed at $25 or something and that was waived too. Told her I wasn't going to pay the admin fee and she waived that as well. It was really nice because she wasn't anti-Telus but she was very honest about the fact that if you barter they'll often cave.

I ended up signing a new 3 year contract. I later noticed in the brochure that my new plan came with a 50 bonus minutes for 3 year contracts but that it was't in my contract. I went back to the store and she told me I had to contact telus. Sure enough I called and Telus obliged. They did briefly try and tell me it was new customers only but the brochure nor the website said that.

I ended up writing the girl an email and expressed how pleased I was with the service and that she should forward it to her supervisor. She even responded and said I made her day when she came in an saw my email. Rare to write a happy email rather than an angry one.

This was all in late June. I went back last week because my D and X were unresponsive. Not all the time but enough times that I sent quite a few texts that had no Ds in them and it was annoying me. I dealt with a guy at the store this time and he gave me a brand new phone without giving me any hassle at all.

FYI I'm with Telus and pay $40 a month with Caller ID, voicemail, 150 daytime minutes, evenings at 8 or 9pm, five favorites across Canada, unlimited texts and BBMs and unlimited FB and Twitter.

Would be nice if my evenings were earlier but with the five favs and texting 150 minutes is pretty good. My old plan had no texting and I never went over 200 mins with 5pm or 6pm evenings.

07-19-2010, 04:39 PM	#19
Cecil Terwilliger That Crazy Guy at the Bus Stop Join Date: Jun 2010 Location: Springfield Penitentiary Exp:	I recently got a blackberry from the telus store in Beacon Hill. Those stores are authorized dealers, not Telus employees, as I'm sure many of you know. The girl that helped me was absolutely amazing. I went in to browse new phones and sign a new contract, as mine had expired months ago and I had an absolutely amazing plan but my old phone was totally ghetto and I wanted to join the 21st century. She managed to get me interested in a cheap BB plan (no data but unlimited FB). I'm not a big fan of data so I was interested because it was barely more than I was already paying. But it didn't include caller ID which was a problem. SHe called telus for me and had the fee waived. I was now very interested. She told me once I switched that I couldn't have my old plan back. I said ok but told her that I wasn't going to pay more than $40 a month including taxes and I wasn't paying a penny for the phone. Phone was listed at $25 or something and that was waived too. Told her I wasn't going to pay the admin fee and she waived that as well. It was really nice because she wasn't anti-Telus but she was very honest about the fact that if you barter they'll often cave. I ended up signing a new 3 year contract. I later noticed in the brochure that my new plan came with a 50 bonus minutes for 3 year contracts but that it was't in my contract. I went back to the store and she told me I had to contact telus. Sure enough I called and Telus obliged. They did briefly try and tell me it was new customers only but the brochure nor the website said that. I ended up writing the girl an email and expressed how pleased I was with the service and that she should forward it to her supervisor. She even responded and said I made her day when she came in an saw my email. Rare to write a happy email rather than an angry one. This was all in late June. I went back last week because my D and X were unresponsive. Not all the time but enough times that I sent quite a few texts that had no Ds in them and it was annoying me. I dealt with a guy at the store this time and he gave me a brand new phone without giving me any hassle at all. FYI I'm with Telus and pay $40 a month with Caller ID, voicemail, 150 daytime minutes, evenings at 8 or 9pm, five favorites across Canada, unlimited texts and BBMs and unlimited FB and Twitter. Would be nice if my evenings were earlier but with the five favs and texting 150 minutes is pretty good. My old plan had no texting and I never went over 200 mins with 5pm or 6pm evenings.