You can also setup a VPN connection with the built in features in Windows itself. It is secure and works pretty well. Also in combination with that you can use remote desktop and control a computer located at the office.
There is also a solution like Citrix, we have that in place and it works great.
As for phone you can use something like Skype or if you have the time and money you can setup a VOIP based solution. With this you can configure a handset, send it to them, they plug it into the internet connection and it works the same as a handset on your desk at the office. Or you can use a software based version as well.
A lot depends on how much time\money you can dedicate to this solution.
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