Quote:
Originally Posted by Sliver
I've been a Rogers customer since 1997 and have had fantastic service the whole time. Whether it's asking for a lower rate, early hardware upgrade or whatever, they always come through. I know that's not a typical experience, but for some reason I've had great luck with them for 13 years.
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I also have had good experience with Rogers Customer Service. The resellers like cellcom or whatever in Calgary? Eh...not so great. I would rather call in before going to the stores in the city.
My current Blackberry has a messed up outer screen that I got simply from sitting with it in my front jean pocket. I guess I sat just the right way that a ton of pressure was placed on it. Thankfully it's a pearl flip so it's not the end of the world, but I was pretty confused how it could happen. 1.5 years with no problems though! I called Rogers when this happened and since I had no warranty anymore, the best they could do is offer an upgrade to a new phone. At least the guy on the phone tried to find more options. I'm just gonna wait out the rest of my contract to get even better pricing on a new phone.