Any one have any experience with Rogers customer service?
So I finally received my BB that Rogers replaced for me, and I'm just reading the papers and it says any physical damage on the old phone that you have to return and they will charge you for the new phone.
My display screen is not cracked but the screen behind it seems to be cracked as there are black bubbles and a white screen. This happened after the phone was in my pocket and I went to sit down.
I know it probably sounds like a stupid question but do they consider that physical damage? Are the phones not supposed to be strong enough to withstand a little pressure from sitting down while it's in your pocket?
Any advice or comments from people who dealt with this sort of situation will be helpful. Thanks in advance.
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