Quote:
Originally Posted by photon
Well if only one half of one percent of users that call in call in about a specific thing, I would say that's pretty much the definition of overblown.
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I guess it depends. For example if I owned an iPhone 4 I wouldn't have called Apple as I was aware of the issues due to the media coverage.
And what are they determining as being a "call?" Is it an actual phone call, or is an email also considered a call? I know common sense says all contacts are calls; but I have seen tech stats skewed to reflect actual telephone calls.
(Which would make this stat even more useless; as how many people attempted to call but were unable to due to issues with their phone?)