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mykalberta · 06-25-2010, 02:11 PM

can you ping the network applicnce by name from the ho or branch office

Is the IP of the network appliance static and out of range of your DHCP router?

Wiring mess is common at a place where no IT has ever been, I wouldnt say that would be the first thing I check since you can get to it from the local branch and since someone can connect to it - it would be odd that wiring issue only exists for external communication to the network appliance and not internal communication.

The other thing, and this would be difficult to find, is that lets say your branch is configured like this

Lethbridge gateway: 10.11.3.5
Letbridge DHCP range: 10.11.3.50 - 10.11.3.254
IP of network appliance: 10.11.3.41

Branch X gateway: 10.11.33.5
Branch X network appliance: 10.11.3.41

If someone screwed up and gave the same IP to another device than local communication to each network appliance would be fine (depending on router configuration as you can set to block duplicate IP from coming in) but WAN communication (from head office for example) would be screwed).

I would turn off the device over lunch, have them power cycle the router and switches and do a constant ping to the network appliance (keep it off) and see if you get a reply.

06-25-2010, 02:11 PM	#10
mykalberta Franchise Player Join Date: Aug 2005 Location: Calgary Exp:	can you ping the network applicnce by name from the ho or branch office Is the IP of the network appliance static and out of range of your DHCP router? Wiring mess is common at a place where no IT has ever been, I wouldnt say that would be the first thing I check since you can get to it from the local branch and since someone can connect to it - it would be odd that wiring issue only exists for external communication to the network appliance and not internal communication. The other thing, and this would be difficult to find, is that lets say your branch is configured like this Lethbridge gateway: 10.11.3.5 Letbridge DHCP range: 10.11.3.50 - 10.11.3.254 IP of network appliance: 10.11.3.41 Branch X gateway: 10.11.33.5 Branch X network appliance: 10.11.3.41 If someone screwed up and gave the same IP to another device than local communication to each network appliance would be fine (depending on router configuration as you can set to block duplicate IP from coming in) but WAN communication (from head office for example) would be screwed). I would turn off the device over lunch, have them power cycle the router and switches and do a constant ping to the network appliance (keep it off) and see if you get a reply. __________________ MYK - Supports Arizona to democtratically pass laws for the state of Arizona Rudy was the only hope in 08 2011 Election: Cons 40% - Nanos 38% Ekos 34% Last edited by mykalberta; 06-25-2010 at 02:27 PM.