I've dealt with people in this situation who were not online friends. Make sure that they can talk to this about friends/family. That is the most important thing. A lot of people feel alone and that is a big reason why suicidal thoughts enter ones mind. Get them to talk to any family members about it to make more people aware of the severity of the situation. Additionally, support your friend by telling them that getting the necessary help (through the hospital or any other means) is definitely a positive step and make them feel important by telling them that they have a lot to live for and have so much in life to see still (that this is just something they have to overcome and it will make them a stronger person).
I knew my friends' family so I got them involved. I imagine that you don't know this person's family but encourage them to talk to a family member about the problem and even if he/she tells you that they say they are busy/don't care, to go through everything with them. A lot of times, family members do not know what is going on because the individual isolates themselves from their family thinking they are too busy/don't care/don't want to bother them.
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