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Originally Posted by sclitheroe
No you were being racist...you quite deliberately singled out Indians as a source of sub-par service on the part of multinational companies. You said take your business elsewhere if a company employs Indians. How much more discriminatory on the basis of race or nationality can you get?
Having your help centre in another part of the world says you are a multinational company with worldwide presence. It’s extraordinarily narrow thinking in this day and age to assume that because it isn’t Jimmy down the street answering your tech support calls that a company is any less interested in servicing you. The fact that some companies like Dell offer an enhanced service level (for a fee) that ensures you talk to a North American is just pandering to people that are intolerant of the reality of a global workforce. Mostly its to pander to racists who are intolerant of people having a foreign accent, in countries where jingoism runs rampant.
Edit: I think its even funnier that you claim to not be making a racist statement, when you in fact went back and EDITED your post to specifically take that jab at Indian tech support, in a thread about a company that doesn’t even employee Indian help desks, no less.
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Are you on friggin crack or something? I know exactly what I said, and you're wrong.
There's no simpler way to put it than that. Move on.
Edit: Actually, I'm not done.
This is exactly what I said:
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Unless you get someone from India. Then just hang up and switch companies. That's not a racial thing, it's a "this company obviously doesn't place any value in customer support, if they farm their initial point of contact out to some sweat shop in the middle of India" thing.
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What other way than, "That's not a racial thing..." can I possibly say that it's not a racial thing? What did you want me to do, list every single country overseas so as to not appear discriminatory towards anyone? Get real. India is the most obvious example of farming out tech support, and you know damn well that's true. I was speaking specifically about the act of farming out tech support.
You're insinuation that I said to "take your business elsewhere if a company employs Indians" is asinine at best. In my four years of posting here, have I ever made any racist remarks about anyone? The answer is no.