Quote:
Originally Posted by FanIn80
Edit: Unless you get someone from India. Then just hang up and switch companies. That's not a racial thing, it's a "this company obviously doesn't place any value in customer support, if they farm their initial point of contact out to some sweat shop in the middle of India" thing.
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You know, Jim Rome was right when he says, when someone starts a sentence with “That’s not a racial thing”, the next thing out of their mouths is going to be racist.
There is nothing wrong with good technical support out of India and I’ve had the pleasure of working with many Indian tech support staff who have been knowledgeable, courteous, and effective. To allude to them as sweat shop workers and denigrate their skill set is unfair and unwarranted.
There is nothing worse than poor technical support, and it abounds everywhere. I’ve dealt with crummy tech support in my own city, nevermind Calcutta.
Which of these industry leading companies do you suggest I “hang up on” because they employ people in other countries?
How about
:
EMC
Microsoft
Intuit
HP
Dell
All companies I have been in contact with in the last week, and in each case, their India-based tech support was excellent.
Your jingoism and latent racism has no place here.