Quote:
Originally Posted by Dan02
In regards to the WJ TV outages, I was told from someone iat WJ that one of their installers was installing the TV sets incorrectly causing overheating issues with the wiring, so basically they turned off the entertainment system on all the planes this guy worked on until they could be refitted, yep sucks especially for long flights but I'd rather be safe, no? Apparently it was going to take upwards of a year for all those planes affected.
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Yep, and that was pretty much all I was looking for- some sort of explanation or apology. A nice touch would have been some sort of flight credit for the inconvenience. But instead I got a big fat nothing. I understand that stuff happens, but it's all about how it's handled. IMHO WestJet has crossed that fine line that they straddled for years between being "Edgy and Confidant" and being "Arrogant and Jerky."