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GGG · 06-06-2010, 11:50 PM

I have never had any problems with boarder guards. Generally I would say they appear "rude" because unlike other people we interact with they don't do small talk or chit chat or pretend to care about you. So Customs is a completely different interaction then any other customer service experienece people have. Combine that with general nerves and the stress of crossing a boarder and most people won't say it is a fun experience.

I think the big thing the guards are looking for is inconsistant behaviour. So they want to see how you react when different things are said to you. This means being rude or asking stupid questions.

I have only ever been searched once but I was crossing the boarder at two in the morning driving a vehicle that wasn't mine with only driver's licenses and no birth certificates or passports (pre-passport required days). And they brought us in for interviews and searched the vehicle, I assume checked if it was stolen but after about 30 minutes they let us in.

They guy on the tape is an idiot. Based on his behaviour the guards behaviour was acceptable. Maybe not as professional as they good be but nothing really wrong with it.

06-06-2010, 11:50 PM	#47
GGG Franchise Player Join Date: Aug 2008 Location: California Exp:	I have never had any problems with boarder guards. Generally I would say they appear "rude" because unlike other people we interact with they don't do small talk or chit chat or pretend to care about you. So Customs is a completely different interaction then any other customer service experienece people have. Combine that with general nerves and the stress of crossing a boarder and most people won't say it is a fun experience. I think the big thing the guards are looking for is inconsistant behaviour. So they want to see how you react when different things are said to you. This means being rude or asking stupid questions. I have only ever been searched once but I was crossing the boarder at two in the morning driving a vehicle that wasn't mine with only driver's licenses and no birth certificates or passports (pre-passport required days). And they brought us in for interviews and searched the vehicle, I assume checked if it was stolen but after about 30 minutes they let us in. They guy on the tape is an idiot. Based on his behaviour the guards behaviour was acceptable. Maybe not as professional as they good be but nothing really wrong with it.