Have you called Animal Services for a second time? If you politely suggest that they try and look up the person's name in a directory, they might be able to determine whether or not the number was transcribed incorrectly.
Going through an intermediary is frustrating, especially when privacy laws make it even trickier. As Cowperson suggested, they probably have the best of intentions otherwise they wouldn't have called it in at all. As for your phone number being on his tag, I have noticed that with my dogs, one of the tags became almost unreadable over time because it was just engraved on and rubbed away.
But definitely give Animal Services a call again and just talk to them cordially and see if you can't convince someone there to do a bit of directory searching to see if the person's name comes up with a corrected number.
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