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Originally Posted by 4X4
Yup. The husband was getting tv, internet and phone... And she had a separate account in her own name. At least, that's what I understood. Two separate accounts, two different people. How do the bills get packaged together?
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Because they're married and packaging them together saves them an additional 5% on each item? It's not just the bills being packaged together to save an envelope, it's all of the accounts being bundled. They weren't sending them to a different person, you could argue they're sending it to the same household.
It just seems like such a no brainer to me in terms of common sense. I mean, if you're married, and you're offered to save something like $20 a month just by bundling the cell phone with all this new stuff, it's an easy decision. However, I do believe you're correct that lawfully, Rogers may have done something wrong by assuming that the husband's authorization to bundle is the same as the wife's. This is the ONLY thing that Rogers did wrong though.
One possible scenario is the husband asked the wife whether or not she wanted to bundle everything to save that extra money. She didn't think about the consequences and agreed, but obviously there isn't any sort of paper trail for this. Then Rogers assumed that this scenario was done, and performed the operation anyways. Maybe they need to change their procedure to require notarized forms from all parties presented in person to make a simple account change.
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Originally Posted by RougeUnderoos
It doesn't matter if she did something wrong, the phone company gave her password to some clown who just phoned 'em up and asked for it.
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Where does it say that someone called up Rogers and said "I want this person's voicemail password...kk thx" It seems to me that the person went through a password recovery process, and due to knowing the personal information, they were able to obtain it. If Rogers followed protocol for the password recovery, then there is nothing they can do about it other than help the wife change the password and change recovery questions.
Just as kind of an aside, I have called Bell to deal with cable TV and internet that is under my GF's name. They did account changes and sent techs out under my request, even though I don't own the account or pay for it. I don't think this is unreasonable at all.