Some of the posts in this thread are just dumb. Yeah, yeah, she's a cheating bitch that should be stoned to death in front of the village. That's beside the point. She had a contract between herself and Rogers for her own cell phone, in her maiden name. Why in blue hell would Rogers just add it to "the other bill" that gets sent to the same address, without her explicit permission? Trying to save a buck on an extra stamp and envelope?
How would any of you people who live with a roommate (or your parents) like it if Visa just threw both your bills in the same envelope? Or Revenue Canada? Some things are nobody's business except the person that is on the contract. That's her beef, and I totally agree with her.
Anyone here ever broken up with a psycho, or know someone that has, where the ex manages to get all kinds of things changed around because he or she knows personal info? Companies should be held responsible for your personal information. Too bad if it's difficult to do something on another person's behalf. And as far as when I call in to make changes to my service, I welcome the gauntlet of questions they ask to verify my identity. And nobody should be allowed to make changes to my account unless I have previously authorized it. That's what happened here, the husband had the bills bundled, and Rogers did not get permission from the wife. I'm not a litigious person, but I'd be a-ok with a precedent being set here.
|