I've never had to deal with a refund, but my dealings with ticketmaster have been nothing short of great, especially in this era of customer service in Calgary.
I imagine that it could be something about how tickets are first come, first serve, and they don't want to deal with someone who finds out that a ticket was available later that was better seats. I know they release tickets later for almost every event, but I think it's different to offer refunds.
I'm interested to find out why they wouldn't offer a refund, but I can understand why they wouldn't.
__________________
|