You know, in the last 2 or 3 years, it has been my experience that air travel has improved tremendously. My flights within that time frame have been on time almost to the minute, and that includes United. No cancelled flights, no lost luggage, all has gone well.
United did charge $20 for the first piece of luggage last time we flew with them though, around 8 months ago. Not sure if they have amended that policy or not.
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