Quote:
Originally Posted by Flames in 07
I'd say time passed is critically relevant, what can they do with one single, used rim.
I think its factual to say they screwed up, it's also factual to say that you did as well. Sorry, if I was a 3rd party moderator here I'd probably say you aren't entitled to a free replacement given the time passed.
Unless you can show that they promised you one thing and gave you something else I don't see that the dealership has to do anything here.
They offered you a service and for several months you accepted the offer ... just a tough one i think.
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Well, I would say that the moment they mounted the tire on the wheel, the wheel was used. Bolting it to the car makes it more used. Sure, it might be able to be dishonestly passed off as new to another unsuspecting customer, but it was used the moment they messed up and installed the wrong rim. They should punish you because it is more used.
Like others have said, escalate it up the management chain. I bet they cave when you explain you are going to post this story on beyond.ca.
And, no matter what happens, I wouldnt ever take my car there again. Honestly, you'd have to be very dim witted to install the wrong the wheel on a car when the other wheel on that side is 3 ft away. You dont want people of that intellect ever touching anything you own.