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Originally Posted by Drury18
I have had Telus TV since it was in the testing stage and experienced it freezing up off and on during the whole time. Anything from a quick blip where the show pauses for a second to pressing "Guide" or a channel number and five minutes later the guide or channel switching over.
The first few times it did this Telus came by and installed a better router and switch and that seemed to fix the problem for a long time. It would freeze up occasionally, but usually at a late night hour where they do testing and software downloads.
The past few weeks, it started happening more frequently (to the point I was resetting the box 2-3x a day) and when I called about it they offered the upgrade to the Telus Anywhere PVR box for no charge and since its been installed, I have yet to have a freezing problem with it. I guess this new box has a faster internet connection which I was told is the reason why it doesn't freeze because a slow connect is what causes the picture or response to be slow.
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Telus told me they installed the newest technology in my house so I'm not sure that's the problem. Them changing the cords might have helped a little bit because before I would have to reset when it freezes, but now it comes back in about 5 seconds.