AMEN MJM for this thread (I realize this has been discussed elsewhere on other threads) but we had the same problem with Enmax. We took possesion of our house last August & we got a fairly okay bill from Enmax mid 100's etc. Then right after Christmas we get hit with an almost $400 bill I have been with Enmax for 10 years and never have I had a bill so high. So I phoned them and the 3 different times I called them I got a different answer everytime why our bill was so high. One lady for Enmax said that without a doubt we had a water leak "check your toilets, drop food coloring in there" she said. So I called back cause she had no clue, the next time I got a guy who gave me some song and dance about how he thinks we weren't billed accurately cause the home builder was done as of August and we took over and we weren't billed correctly for August and September so this high bill was to make up for the error from those months. That didn't make sense! So I called back the next day and the 3rd time I got a better answer (but still not making me like Enmax anymore) and the 3rd answer from them was that we were not billed for "actuals" for our bill for the past 4 months rather on "estimations" what we did "actually" far exceeded what they were "averaging" us to do so they were billing us the difference now. By the way I agree there payment plan they offered was useless & along with all of our X-Mas bills we end up forking over $400 to those losers at Enmax.
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