Ahh, Enmax. Just so you know, they're probably reading this thread right now.
My dispute with them is finally resolved after an 8 month battle. My tips: when you're talking with customer service (and inevitably not getting anywhere) tell them you'd like to file a complaint. This should elevate your call to a "supervisor" at least. Though the supervisors never did help me much, they seemed to have a little more power than the front line customer service people.
Next, call or file a complaint with the Better Business Bureau and/or the Alberta Utilities Commission (as Boblobla posted previously in this thread).
And the only other thing I'd recommend is write down the name of who you talk to each time, and what action they promise to take on your behalf so that you have a record of it.
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