Quote:
Originally Posted by GGG
Good on the restraunt owner. To many restraunts try appeasement of customers when its clear they come to complain. Anyone who has worked in a restraunts knows the type. They just keep coming in even though they know they don't like the product. I don't know what makes a person do it.
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Power trip. They come back knowing that the service or product wont meet their lofty standards, and they do it because they get to lord over the insignificant help. Usually, companies will cave for fear of negative publicity, which only perpetuates the problem.
Fortunately in this case, he tried it against a bloody Tim Hortons. That company is bullet proof in this country. If he did that to a mom and pop coffee shop, then the livelihood of the owners is in jeopardy.
I've had a couple people try this on me in tech support. They inevitably found that either their accounts were mysteriously locked out repeatedly, or that I was always too busy helping others (playing solitaire) to get to their calls. You want to bitch about poor service, I will show you poor service.