Quote:
Originally Posted by FanIn80
Not once have I ever been offered the option of paying for US-based support. Where is this option and why isn't it offered to me every time I complain about getting someone who can't understand what I'm calling about?
Also, while we're on the topic, it was only about 5 years ago that everything moved to India. The prices didn't come down at all, either. I think that's just something you guys are told to tell people... but prices all over the computer industry have all come down together. Stuff at Dell is just as cheap as it is at HP or Toshiba. I'm not paying $200 less because tech support is in India, I'm paying $200 less because the whole market is $200 less... and Dell is just making up for the loss profits by farming their support services out to India.
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I am pretty sure HP and Toshiba support isn't out of the US either. All the companies did it or it would be impossible to be competitive. I went to the website and it appears the option isn't on the consumer side. I don't know if it ever has been, but on the business side Prosupport is US based I believe unless things have changed. No one told me to say anything I don't sell PC's. I guarantee everything I sell has US support and US Sales (ie me). It also starts at about $30000.