Quote:
Originally Posted by FFR
I've been having huge problems with Enmax's billing department as well. In August I called to switch our natual gas rate to the floating rate from the fixed rate. My husband paid the bills until October when I opened the mail and noticed that they had not adjusted our rate so we had been paying too much since August. I called them and they said that they could see when I had called into to request the change and that it hadn't been done but they would do it right away and credit us the difference. Well - now it's January. I have called after receiving every bill since October asking why it hasn't been changed and why we are continuing to be over charged. I have been given the same answer every time - there is a note on file and we are working on it, check next month.
I'm not sure why it takes 5 months to simply change a rate but it's starting to get ridiculous. They now have to not only change the rate but credit us the difference for the past 5 months. And I figure it will be a big difference given the price of natural gas right now.
I don't really have any solutions for you as I am having similar problems but if anyone has any suggestions, I would also appreciate them.
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Yes! This is pretty much my experience except with water billing. I've gone one step further than you though and called the Utilities commission, which you might want to try? Here is the info:
Complaints Group
The AUC’s Utilities Complaints telephone line is for customers who have been unable to resolve a dispute with the natural gas, electricity or water utility provider or Albertan's who have questions or concerns about utility services in general.
Phone: (780) 427-4903
Email:
UtilitiesConcerns@auc.ab.ca