I've been having huge problems with Enmax's billing department as well. In August I called to switch our natual gas rate to the floating rate from the fixed rate. My husband paid the bills until October when I opened the mail and noticed that they had not adjusted our rate so we had been paying too much since August. I called them and they said that they could see when I had called into to request the change and that it hadn't been done but they would do it right away and credit us the difference. Well - now it's January. I have called after receiving every bill since October asking why it hasn't been changed and why we are continuing to be over charged. I have been given the same answer every time - there is a note on file and we are working on it, check next month.
I'm not sure why it takes 5 months to simply change a rate but it's starting to get ridiculous. They now have to not only change the rate but credit us the difference for the past 5 months. And I figure it will be a big difference given the price of natural gas right now.
I don't really have any solutions for you as I am having similar problems but if anyone has any suggestions, I would also appreciate them.
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