What exactly do you think they've been doing to over charge you?
I have my own beefs with Enmax billing, though I don't think it's incorrect.
Back in May, I called Enmax to got on Easy Max. They are supposed to take care of everything. I go through the entire summer, no electricity or gas is showing up on my bill, at all. Knowing that there will be a huge payment due in the future if I don't at least estimate what those numbers are supposed to be, I pay extra every month.
Finally, a bill comes where the electricity and gas are on it, I've underestimated the electricity and gas, but it's not too bad. However, I look at the bill closely, and the Easymax savings that are supposed to come off every month's bill are nowhere to be found. So I call that in to customer service. I also think they have double billed some months, since their practice is to credit the invoices that were wrong, and then just bill the entire amount on the new bill, and of course taking off the amount that you paid the whole time.
Because of the billing error, I called in again, after having paid what I thought the bill should be, and at least got them to hold late fees until the matter was figured out. They should at least be able to do that.
Anyway, now I got my current month's bill, and they've YET AGAIN, credited all the bills back to May, Credited all my payments to the account, and stuck all of the usage onto one bill. This isn't in and of itself a problem, it just makes it extremely difficult to actually check to make sure they've done everything right. My current bill is something like:
Total usage this period $2780
Balance forward $2300 CR
You owe $480
I'm probably going to call them again before the bill is due and get them to send me revised individual bills, so I can at least check them over.
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