Quote:
Originally Posted by Dion
You have no proof then.
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Here's your proof JA!
As far as dealership maintenance records are concerned I have an example that changed the way my last car was maintained.
I had my car at the dealership for its 16,000kms scheduled maintenance. I knew the headlight had failed. I mentioned to the service adviser, "lets not tell the mechanic that the headlight is out and see what happens"
Sure enough the report comes back "headlights operational? ". Check. Yeah, no the headlight does not work. The real kick was, the service adviser says "You pay for the install, we'll pay for the headlight". I said no way jose, it will take me 2.5 minutes to install a headlight, and $20 for the bulb. Not worth it to pay a half hour labour at $90/hr.
Then the real kick in the teeth, I mention this to another dealership, and the answer I get. The headlights are warrantied to 20,000kms, you should have had it covered.
From that point on, I researched and did all the maintenance myself, saved a fortune.
So yes, it is possible for a dealership to fudge their paper work. I know it was just a headlight. However, the mechanic is feeling particularly lazy, transmission fluid doesn't get checked. A potential timebomb that was documented as being completed.