If you don't mind me asking, what is your bros budget? Every system I have built (several of them) I have had done at Memory Express. The thing that annoys me about pre-built systems in the amount of bloatware the get loaded on them.
ME has a system configurator that you can use to build your own machine, you submit that to ME, they check it over and then build it. That way you can get whatever the heck you want in it (assuming it's all compatable), no bloatware, just a brand new machine that is beyond ready to go. Ready within a few business days and they have pretty good financing on site.
As for the lack of upgrade options, with HP in particular, most that order from them are just looking for machines that do email & web. Alienware I have no idea. I know they tout themselves as builders of insane gamin rigs and I'm sure they are, they are just over priced IMO. You can do better elsewhere.
I would avoid ordering computer online like that like the plague.
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