Glad you got your system working. All I can suggest is to read their description, knowledge base and the reviews and this if it helps.
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NOTE: 24AWG or higher cables HIGHLY RECOMMENDED for best performance. Some devices will require thicker gauge, category 2 cables to work with this switch. For runs up to 15ft, use 24AWG. For runs of 20ft or more, use 22AWG.
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Another thing to keep in mind is that the HDMI connection is poorly designed and is often iffy with having to also enable HDCP.