Quote:
Originally posted by FireFly@Aug 19 2005, 05:32 AM
Well, since I didn't hang up on the guy, I suppose I do have patience. What I think to myself, and what I say to the customer are sometimes, two completely separate things. I mean, a credit card isn't that big... how hard is it to find the expiry on it? He had no idea how impatient I felt. Nor did he know that as I was waiting patiently, the number of people on hold waiting to be answered was growing. Were those people patient with me after being on hold for 5 minutes? Or did they freak out at the long hold? You take a guess. Some days I'm not sure how I get through my day at work, and other days, it's a fantastic job. Sure, it's my JOB to take calls like that, but when I get yelled at for not answering a call quick enough, because someone can't figure out something as simple as the expiry on a credit card, (it's right there on the front, right under the number youjust gave me...) it irritates me. It's not myself I have to get over, it's how slow people can be sometimes...
I assume then you've never been irritated with anyone? How very patient of you.
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Maybe he read you the CC# off the statement instead of the actual card, if you hate taking shinguard from customers so much why are you in customer service? You think you have it bad? Try restraining yourself from dislocating some college punk's shoulder after the drunk fata punches you in the head, and to top it all off you have to stay calm and write a report plus a police statement about it afterwards. Plenty of people have worse jobs than you and me, if getting yelled at by customers isn't something you can deal with on a daily basis then I suggest you look for a different line of work, no offence.