thats weird, I had a really good experience with Sony when my PS3 blu ray reader broke 2 weeks after my warranty expired
The girl on the phone basically told me to say that I started experiencing problems the week before my warranty expired and that put in a report thing in my file that I had emailed them about it at that time. So it got replaced
I guess as with most places it comes down to the person who picks up the phone when you call for service
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