Yeah it sucks, but the warranty expired. I would be pleasantly surprised if a company bent it's rules for me in a case like this, rather than expecting it. The thing that bothers me about complaints like this is that I'm pretty sure if they did bend their rules for you and covered your controller under warranty there wouldn't be a thread complimenting Sony on their great customer service.
Also, like you said Sony does give people a little extra time to send things in for warranty, but even if they do there is a certain point in time when that extra time has to expire, and you were past that point. Everyone has a reason they couldn't send something in on time, and many of those reasons are probably good ones, but at a certain point Sony has to set a deadline for warranties, otherwise everything becomes a lifetime warranty.
If Sony screws you over by all means complain about it and tell people what they did wrong, but I think it's a little ridiculous to expect and then complain when a company doesn't bend it's rules for you.
|