[Prototype]

So my PS3 Controller broke back in July. I called their warranty department as I puchased my system back in September of '08. I don't remember exactly what transpried within the conversation that day, if anyone told me when the service request was to expire, whatever.

I sent out the controller early November, due to packing and getting ready to move to a new house. My life and my damily take presidence over video game consoles.

I just got it back today unrepaired due to 'product is out of the SCEA warranty period'.

I called the number provided on the letter I had recieved. Thinking that there was someway they would still honor due to the information they had on reccord. I assumed that if the unit broke while under warranty, they would still fix it no matter when they got it, considering I informed them of the issue.

They wont do anything for me due to them recieving the unit 2-3 after the warrenty expired, but also to the amount of time between when I called in the issue, and when I sent it in, regardless of the situation I was in outside of my gaming life.

I even talked to a supervisor, and he shut me down as well.

They send out an email that you have to print out, and place in the box with the unit, and nowhere on this email does it mention anything about a 30-day expiry after the call in.

I'm pissed, and the only advice I got from SONY: Buy a new controller.

I've delt with Microsoft who helped me out just outside of warranty. Nintendo honored the warranty on a system for my work that had expired. SONY wont budge at all.

So, if you have anything SONY still under warranty, and you think they'll be kind to you taking a little more time, even if you inform them that the unit broke within your warranty... don't.

So pissed off with them right now. Yeah, I should have sent it out day one. I shouldn't have taken months to get it to them... I can't believe a company wont bend to make their customers happen, even after spending a lot of money on their product.

I should have known better with the reputation of SONY being a four letter word. Horrible.