Quote:
Originally Posted by silentsim
Make sure your speaking to retentions, not a normal CSR.
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Yeah, I made sure I asked for cancellations when the first CSR came on the line...from there she transfered me and I specifically asked the guy what department he was in, he said rententions. Didn't do me much good because he had the same sort of attitude as the other CSRs that I've spoken with. It was a "here's the offer, if you don't like it, oh well." All he was really interested in was telling me that their phones are better than Rogers and that I'd end up paying more through Rogers versus them.