Quote:
Originally Posted by Flash
I just got off the phone with Telus...this is the third time I've talked to them about the fact that the phone I currently have sucks and that I want to upgrade to a BB. Best offer they'll give me is $200 off the handset, which still makes the phone I'd want $350...$230 if I settle for a lesser phone. Otherwise is $150 off the price of a regular non-smart phone. The fact that I've been a customer with them for 10 years apparently means nothing, and the fact that I always renew with a 2 or 3 year contract also doesn't matter. Seriously considering paying my contract out and going with Rogers. Might cost me more initially, but Telus has really ticked me off.
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Make sure your speaking to retentions, not a normal CSR.