Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Want a new smartphone, but still under contract

FanIn80 · 12-04-2009, 12:29 PM

Yep. With only 6 months left on your contract, you're looking at a measly $120 to cancel. You have them right where you want them. Just phone them up and tell them about all the wonderful things that Rogers and/or Bell are wiling to do for you.

Don't waste your time talking to the person who answers the first time though. Just tell them you want to cancel and they'll transfer you to Retentions, where the real magic happens.

Also, don't be afraid to follow through with the cancellation if they don't give you what you want. You might even want to call Rogers or Bell to see what they would offer you to jump ship to them. Just tell them you only have 6 months left on your contract with Telus and you want to know if they will do anything to entice you to give them your business. Then you give Telus a chance to BEAT (not match) that.

It's not a scam, it's just smart shopping. It's no different than buying your vegetables at whichever grocery store is cheapest. Think of it as a product, not a service.

12-04-2009, 12:29 PM	#5
FanIn80 GOAT! Join Date: Jun 2006 Exp:	Yep. With only 6 months left on your contract, you're looking at a measly $120 to cancel. You have them right where you want them. Just phone them up and tell them about all the wonderful things that Rogers and/or Bell are wiling to do for you. Don't waste your time talking to the person who answers the first time though. Just tell them you want to cancel and they'll transfer you to Retentions, where the real magic happens. Also, don't be afraid to follow through with the cancellation if they don't give you what you want. You might even want to call Rogers or Bell to see what they would offer you to jump ship to them. Just tell them you only have 6 months left on your contract with Telus and you want to know if they will do anything to entice you to give them your business. Then you give Telus a chance to BEAT (not match) that. It's not a scam, it's just smart shopping. It's no different than buying your vegetables at whichever grocery store is cheapest. Think of it as a product, not a service. Last edited by FanIn80; 12-04-2009 at 12:31 PM.