Well I built with Cardel. For the most part they were decent. As photon said, all the builders are extremely busy and I doubt any will offer the personal service most thnk they deserve. As far as Cardel goes, the one big issue I had with them was a 25% deposit policy they have on upgrades. Meaning, you come up with the downpayment on your house then after all the upgrades (if any) they ask for another 25%. Meaning, ifyou put 20 grand worth of uprgrades in, you gotta come up with another 5 grand. Really crappy policy in my books.
Also, I question the trades they hired. Again probably the result of the industry being so busy. Somehow thye poured my foundation crooked and continued to build on it. Wasn't caught until 3 days before possession. They corrected it and were very good about doing it but it was still as massive headache.
My only advice is to maybe try a smaller builder (if you are stuck in an area with a limited selection of builders then you kinda roped into them) that can offer you better service throughout all phases.
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