I have major beef against the downtown YMCA.
I come back for winter break and in my haste to get to the Y and meet some friends, I grabbed my Dad's Y card instead of mine and when I get there, I get accused of stealing my Dad's card to try and sneak in (he has + membership while I have normal) and CONFISCATES my Dad's card and I get a note on my file.
I filed a complaint and nothing came out of it. So my Dad had to go get a new card and my account is flagged.
Sorry to hear about your situation kaddy...did you manage to get her name? Try giving the manager a ring or an email. Maybe they will do something.
At least ask for some complimentary day passes for your trouble. I know that they do give those out if you have a valid complaint (although I got jack all).
Good luck!
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