Been with Shaw for 9 years now. No complaints. I had good customer service, in terms of effort, but on one issue I experienced some techs who were too easily stumped as to what the problem was and/or just not thorough enough (but in their defense... the issue was a bad cable and not even I found that cable until the last tech stumbled upon it).
I've helped out friends and relatives with their internet issues and Telus was always 2nd tier compared to Telus. My friend and I even compared our plans which were similar at the time and Shaw blew Telus out of the water in terms of download and upload speeds.
|