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Pokerface · 11-04-2009, 02:52 PM

Not 100% about the leagl, but it brings up an interesting question. I was recently in a social media seminar and I learned that a lot of companies are running software to monitor if their company is mentioned (for better or worse) in any form of social media (ie Twitter, Facebook, LinkedIn, blogs, etc.) The successful companies that benefited from this were found to have responded to whatever claim with a human person and tried to resolve an issue if there was one or further their support by "belonging to the community"

In my opinion your situation is:
a) a missed opportunity for the American company's public customer service
b) a violation of free speech (again IMO)

Word of mouth is the best way to advertise and it has moved online now. People have been talking about products and service forever good, bad or indifferent, again now its online where the world can see it. Companies need to understand that and use it positively. I mean do you think people who saw your original posts were taken down thought you had a revelation and took them down because you felt bad? No, they see that the company is scared, that does more damage I think than your original posts.

(also Jason Baer is a guru on social media, check him out)

11-04-2009, 02:52 PM	#13
Pokerface Scoring Winger Join Date: Apr 2006 Location: Sec. 222 Exp:	Not 100% about the leagl, but it brings up an interesting question. I was recently in a social media seminar and I learned that a lot of companies are running software to monitor if their company is mentioned (for better or worse) in any form of social media (ie Twitter, Facebook, LinkedIn, blogs, etc.) The successful companies that benefited from this were found to have responded to whatever claim with a human person and tried to resolve an issue if there was one or further their support by "belonging to the community" In my opinion your situation is: a) a missed opportunity for the American company's public customer service b) a violation of free speech (again IMO) Word of mouth is the best way to advertise and it has moved online now. People have been talking about products and service forever good, bad or indifferent, again now its online where the world can see it. Companies need to understand that and use it positively. I mean do you think people who saw your original posts were taken down thought you had a revelation and took them down because you felt bad? No, they see that the company is scared, that does more damage I think than your original posts. (also Jason Baer is a guru on social media, check him out) __________________ "I'd wish you good luck tonight but I hate the Oilers" - Me to MacTavish in the elevator at the Sheraton Hotel on New Years Last edited by Pokerface; 11-04-2009 at 02:55 PM.