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Originally Posted by flip
Not 100% sure but I think even things that are true can be considered defamation (which covers both libel and slander).
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Yes and no (I'm just another non-expert adding my opinion). In Canada, there's a fair comment defense for defamation, where if something is in the public interest, it is protected from defamation charges. I think that commenting on a provided product or service is protected as fair comment because other consumers have a right to know. However, I have zero knowledge of how this applies (if at all) in the US.