On your PC, you can try right clicking on "My Computer" and going to "Manage". This will let you do all sorts of fun things like formatting, assigning drive letters, etc. That will help you determine whether or not there is an actual drive problem.
When I plugged my 1TB hard drive into my cable box on the weekend, it took a few power cycles. I even called Shaw as I thought that it wasn't going to work, and tech support's suggestion was to turn both off and unplug from wall (for the HD, the power switch should be sufficient). Plug back in. Wait a bit for the cable box to "come around" but don't turn it on. Once everything seems to be idle, turn on ONLY the HD and not the cable box.
It didn't work the first time, but the second time I saw a prompt on the screen (even with the cable box still off) asking me if I wanted to format the drive.
After that it only took a minute or two to format and then I was in business.
When I called shaw I referred to it as the "PVR Expander", which is essentially their hard drive that they sell to you. I figured I might get better help if they thought it was their own product. The guy didn't even question it - the instructions are the same.
Let me know how it turns out.
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