In my experience, Rogers is the worst.
I have an account with Bell. The only issue I have is my phone needed servicing while still under warantee. They said I needed to clear it completely of all the data on it, which included all my phone numbers. The only way I could back it up was by getting a pen and paper and copying out all the info by hand.
They then said that while the phone was in the shop, I would still be billed for my account. I said that was crazy because I bought the phone from them and it was still under warantee. They said the warantee was with the manufacturer and it wasn't their problem.
In the end, I didn't get my phone fixed. The problem is the camera doesn't work. I can still phone people and surf the web and keep a calendar of appointments. I decided I just won't have a camera the next two years. I figure when the contract is up, I'll probably wind up getting a deal for a new phone anyway.
So, I've had an issue with Bell, but I am not sure it would be handled any differently by other providers. Any other issue I've had has been handled well by them.
Rogers gave me a littany of issues that I just don't want to get into. I would never deal with that company again.
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