I'm in IT with a national company. Of all the ISPs I've dealt with in the past my favourite is Shaw.
The primary reason is in the support I recieve when we have an outage. We have 3 stores in BC with Telus, and when we have an outage I have to go through that muthereffing voice-menu system. Finding the least amount of button pushes to get a human has become an obsession with me!
Shaw makes it easy. I either get a human right away, or I get the call-back system after waiting 3 or 4 minutes.
As a company we have found DSL and cable to be about equally reliable (just our guestimate, not a scientific method), but I just get a lot less aggravation dealing with Shaw.
On a personal note, I have Shaw TV, internet and phone at home. I think it's worth re-evaluating Shaw's offers every two or three years. For instance, I want HD now. Two years ago it would have cost me an extra $30-$40 per month, and now it's almost on par with what I'm currently paying.
|