Quote:
Originally Posted by TheU
Labeling a company as having bad customer service based on a phone call you had isn't really fair. With a company as big as TELUS, there's bound to be a few bad apples and some bad calls. My experience with Rogers has been a nightmare... but I dont think they have bad customer service just based on couple calls
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it's a pretty consistent complaint with Telus though. they're not near the same levels as Bells complaints, but it's still an issue. i remember my old roomate getting a Telus telemarketer call, and the lady was extremely pushy. despite my roommate trying to be polite and saying he wasn't interested, she kept pitching all the freebies he would get for signing up and actually said "you'd be stupid not to sign up for this deal". that's when he gave the phone to me, and i informed her that i worked for Shaw and started listing off all the technical superiorities that Shaw's services have over Telus. then she hung up the phone